[x]

Help

1) I'm a wine club member, how do I get my member discount online?
2) I just joined the wine club, when will I receive my first wine release?
3) I have been charged for a wine club release, when will I receive my wine?
4) How do I update my address or credit card information?
5) I wasn't home to sign for my club shipment, how do I get my wines?
6) Why can't UPS/Fed Ex leave my wine club shipment on my doorstep?
7) How do you avoid temperature damage to wine club shipments?
8) Can I skip or postpone a club shipment?
9) How do I cancel my wine club membership?
10) Can I switch my wine club membership type or customize my order?
11) Why can't you ship to my state?
12) How much does it cost to become a Club Chandon wine subscriber?
13) How much do wine club releases cost?
14) How much do I pay in shipping for my wine subscription shipments?
15) Can I have shipments delivered to home or work?
16) What discounts do I receive as a Club chandon member?
17) How long does a wine club subscription last?


1) I'm a wine club member, how do I get my member discount online?

When placing your first order online, click login and then click "forgot my password".  Enter your email address and click submit. A link to reset your password have been sent to you. After resetting your password and when you have successfully logged in as a club member, you will see your 20% discount reflected online.

Back to Top

2) I just joined Club Chandon, when will I receive my first wine release?

When you join Club Chandon, we like to get you your first release as soon as possible. Therefore, if the next club release is not scheduled to go out for over a month, we will send you a shipment within approximately two weeks of joining the club.

3) I have been charged for a wine club release, when will I receive my wine?

We usually charge our club releasea on Monday, and ship the wines the following Monday. For most of the West Coast, your wine release will deliver in a day or two. On the East Coast, it will deliver in 5-10 business days. You will receive an email when your package is shipped so you can track its progress.

If you have opted to pick your wine release up at the winery, your wine will be available for pick up the following Saturday and must be picked up with 45 days of the release date. If you have not picked up your wine after 45 days, your credit card on file will be charged for shipping and your wines will be shipped to you.

 

4) How do I update my address or credit card information?Back to Top

Please call 888-242-6366 or email clubchandonwine@chandon.com to update your member information.

5) I wasn't home to sign for my club shipment, how do I get my wines?

If you have missed a single delivery attempt, call the carrier (use the number for the local office listed on the tag they left for you), to find out the best method to get your wines- whether it's another delivery attempt, redirecting the wines to a business address, or to pick up your wines. Three delivery attempts will be made before the package is returned. After three delivery attempts and a returned shipment, your membership may be cancelled.

Back to Top

6) Why can't UPS/Fed Ex leave my wine club shipment on my doorstep?

The Federal Government requires that someone 21 or over with a government issued ID be present to sign for any package containing alcohol.

7) How do you avoid temperature damage to wine club shipments?

We have found that most temperature damage occurs when shipments spend time in on a truck in transit over the weekend, and get exposed to extreme temperatures. To avoid this, in areas that regularly experience very hot or cold weather we ship wines from our warehouse to a hub closest to your delivery address in a temperature controlled truck.  The shipment is then transferred to a local delivery truck and delivered within a day.

We occasionally may hold club shipments due to extreme weather along the delivery route. You will be notified via email if there is a weather holdRegardless of these attempts to protect your wines, if you feel that you have received a damaged bottle, please do not hesitate to contact us for a replacement bottle.

Back to Top

8) Can I skip or postpone a club shipment?

Yes. If you are planning to be away from home during a club shipment, please contact us no later than two weeks prior to the club release to arrange for an alternative club shipment delivery date. If you wish to skip a shipment altogether, please contact a Club Chandon representative at 888-242-6366.

9) How do I cancel my wine club membership?

While we hope that you will never have cause to cancel your Club Chandon membership, we understand that situations may arise that force you to end your membership such as moving to a non-ship to state. Simply call us at 888-242-6366 or email us at clubchandonwine@chandon.com.

10) Can I switch my wine club membership type or customize my order?

Yes. Please call us and speak with a Club Chandon representative at 888-242-6366 if you would like to switch to one of our other club options or customize your order.Back to Top

11) Why can't you ship to my state?

State laws regulate the direct shipment of wine, and in some states, or areas within states, prevent wineries from shipping directly to consumers. Find out more at freethegrapes.org.

Alternatively, if you are in a non-ship to state, perhaps you have a friend or family member in a neighbouring ship to state where your club wines can be delivered? Be sure to sign up for our email list so that we may notify you if laws change in your state.

 

12) How much does it cost to become a Club Chandon wine subscriber?

Nothing. It's free to join. As a Club Chandon wine subscription member you receive numerous benefits, such as 20% discount on all Chandon wines in your club shipments, and purchased in our Retail Store, Tasting Salon, Chandon.com, and in our restaurant; invitations to exclusive club member only events, discounts on tours and food in etoile Restaurant. You only pay for the wines shipped to you and the associated tax and shipping fees.Back to Top

13) How much do wine club releases cost?

Our wine club releases vary depending upon the wine club that you have selected, the number of bottles or type of wine in the release. The basic two or three bottle memberships run $90 - $95 per shipment, plus tax and shipping where applicable.

14) How much do I pay in shipping for my wine subscription shipments?

Rates are subject to change, but currently shipping rates are as follows:
CA, CO, ID, OR, NM, NV, WA via UPS Ground
2 bottles: $14.25 2 Magnum bottles: $22.70
3 bottles: $16.25
Additional charge for Federal Express.

All other states except AK & HI via UPS Ground
2 bottles: $17.25 2 Magnum bottles: $28.00
3 bottles: $20.75
Additional charge for Federal Express.

Alaska & Hawaii ship UPS 2nd day air
2 bottles: $36.00
3 bottles: $38.50
Additional charge for Federal Express.

15) Can I have shipments delivered to home or work?

Although you may ship to a home address, we strongly recommend shipping to a business address where someone 21 years or older is available to sign for the package upon delivery. We cannot ship to PO boxes or APO FPO addresses.

16) What discounts do I receive as a Club chandon member?

As a wine club member you receive spectacular savings:

~ Get 20% off on all Chandon wine and merchandise purchased at our Winery or chandon.com website---~ Get 30% off purchases of three or more cases
~ Enjoy 20% off appetizers in the Tasting Salon
~ Receive 20% off food and Chandon wines in our four star etoile Restaurant for parties of up to four -

Back to Top

17) How long does a wine club membership last?

You may cancel at any time after receiving two wine releases/shipments if you are not completely satisfied. We hope that you will remain a member and enjoy our loyalty benefits such as special discounts after each anniversary with Club Chandon.

Back to Top