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Careers

 

Careers

Do you share our passion for the good life? Come join us!

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Receptionist

Domaine Chandon is seeking a receptionist to be responsible to greet all visitors having business with Domaine Chandon and Newton Vineyard as well as promptly provide a courteous response to their inquiries and requests, answer all incoming calls in a friendly and professional manner and to route those calls to the appropriate party, being responsible for day-to-day operation of the administrative reception area and specific administrative support tasks for General Administration & HR.

Domaine Chandon's Receptionist will be responsible for:

General Reception: 40%

• As first impression of Domaine Chandon, provide superior customer service in receiving all DCC guests.

• Greet visitors, notify receiving party of arrival and accommodate visitors with appropriate hospitality.

• Answer all calls personally, unless on another line, during business hours of operation and route incoming calls for both Domaine Chandon and Newton Vineyard.

• Retrieve messages every morning that are left after business hours and route or follow up. • Maintain visitor's and business security processes.

General Administrative: 30%

• Responsible for organization and appearance of lobby, conference rooms and mailroom. • Ensure administrative area is well stocked with office supplies.

• In charge of mail distribution (incoming/outgoing)

• Coordinate maintenance of office equipment, including but not limited to the copy machines; fax machines; postage meter and coffee machine.

• Ensure logistic support for meetings

• Maintain a current Reception Procedure manual, to support temporary or others covering Reception.

• Ensure all cost expenditures do not exceed the G&A Budget, working in partnership with the HR Director.

HR Administrative: 30%

• Assist HR department by compiling new hire packets, orientation packets, etc. and other assigned tasks

• Assist HR department with all communication via email to all employees and Intranet Postings

• Responsible for weekly e-newsletter creation and distribution.

• Supports HRD and Safety Administrator with documentation, meetings, and communication regarding Safety Committee.

• Enroll and register employees for training, including setting up logistics as needed/requested. Maintain accurate training documentation to support HR team.

• Support HRD by preparing Expense Expert and PCard documentation for submission, on a timely basis.

 

Desired Skills and Experience

Education: High school diploma required, college degree preferred

Languages: English. Ability to speak Spanish a plus.

Professional experience & know how: Minimum of two yearsexperience in an office environment.

 

Technical & management skills:

• Knowledge of automated phone systems.

• E-mail (LOTUS)  proficiency.

• Intermediate skills in MicroSoft Office: Excel, Word, PPT

Personal & interpersonal skills :

• Excellent communication and interpersonal skills required.

• Professional appearance and demeanor.

• Flexibility and willingness to work within constantly changing priorities with enthusiasm.

• Detail oriented, commitment to excellence and high standards.

• Ability to work effectively with individuals at all organizational levels and outside vendors.

• Ability to take initiative and be self-directed.

• Ability to work independently and as a team player.

• Ability to read and understand information and ideas presented in writing.

• Ability to communicate information and ideas in writing so others will understand.

• Ability to verbally communicate clearly and concisely.

• Manage multiple priorities in a fast paced environment

• Ability to maintain professionalism when multiple demands are being made

 

Domaine Chandon, Inc., is the leading sparkling wine producer in the Napa Valley and an emerging producer of varietal wines. Founded in 1973, Domaine Chandon was the first American sparkling wine venture established by a French Champagne house, Moet & Chandon. Domaine Chandon, Inc., is a part of the Wine & Spirits Division of LVMH, the leading worldwide luxury goods company specializing in the wine and spirits, fashion, leather goods, perfumes, cosmetics, watches, jewelry and selective retailing.

To apply, please email us your resume including your salary history in the cover letter at jobs@ chandon.com or come in person to the Administrative Offices at 1 California Drive, Yountville, CA 94599Domaine Chandon is an Equal Opportunity Employer

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On-Call Retail Associate

The On-Call Retail Associate is responsible for communicating the uniqueness of Domaine Chandon through a consistent Brand message, while exhibiting excellence in customer service, in order to create a world-class experience for every guest.Main Responsibilities

1. Provide a High-Quality Visitor Experience (50%)

- Welcome all guests immediately upon entering the Visitor Center with a genuine, courteous, professional tone and manner which reflects the Chandon Savvy World Class message.

- Explain and direct in detail all information pertaining to our tours, tastings, restaurant and events.

- Inform guests about Club Chandon's benefits and rewards.

- Assist guests with questions about wine and merchandise while using excellent up selling techniques.

- Keep Retail Deptartment clean, organized and fully stocked at all times.

- Efficiently ring guest sales on POS system.

- Efficiently process shipping orders

- Required to participate in the set up, execution, and/or breakdown of events at DCC.

2. Product Sales / Efficient, Productive and Positive Work Ethic (50%)

- Sell merchandise and wine to guests, up-selling at all times.

- Use up-selling techniques to meet monthly incentive goals.

- Display proficiency as a cashier using AMS point of sale.

- Take phone and shipping orders.

- Sell Club Chandon wine club memberships, striving to improve personal as well as team sign-up performance.

- Achieve and exceed Club Chandon acquisition goal on both team and personal levels.

- Handle currency accurately and securely.

- Balance and close out cash drawers and registers accurately

- Participate in month-end and quarter-end inventory.

- Check in, ticket, fold, arrange, and display new merchandise to promote sales.

- Clean shelves, counters, tables with daily dusting and organizing.

- Maintain merchandise on-floor stock levels throughout the day.

- Examine merchandise to ensure that it's correctly priced, displayed and functioning.

- Follow daily schedules, duties and policies with diligence and efficiency.

- Maintain a team oriented and positive attitude at all times. QualificationsEducation : High School DiplomaLanguages : Fluent in English language, second language helpful in communication with visiting public, but not required.Professional experience & know how :

- Two years retail sales and wine related experience.

- One to two years computerized register experience.

- Strong communication skills with visiting groups of all sizes.

- Communicate through active listening skills and open ended questions to gather immediate and accurate insight into guest needs.

- Skill in actively looking for ways to help people.

- Knowledge of principles and methods for showing, promoting, selling products or services.

- Knowledge of principles and processes for providing customer service.

- Knowledge of Napa Valley wine and food.

- Ability to work as a team player.

- Is a self-starter and asks what can be done, doesn't wait to be told.

- Ability to speak clearly so others can understand you.

- Ability to add, subtract, multiply, and divide quickly and accurately.

- Ability to see details at close range, within a few feet of observer.

- Ability to stand on your feet for a full shift.

- Work indoors and outdoors with the public.

Technical & management skills:

- Strong computer and phone skills.

- Microsoft Office, AMS, multi-line phone system.

- Ability to multi-task with accuracy and urgency.

- Assesses situations quickly and responds with appropriate action, taking initiative to problem-solve, if necessary.

- Makes decisions based on need of business and customer satisfaction and elevates to management as needed.

Company Description:Domaine Chandon, Inc., is the leading sparkling wine producer in the Napa Valley and an emerging producer of varietal wines. Founded in 1973, Domaine Chandon was the first American sparkling wine venture established by a French Champagne house, Moet & Chandon. Domaine Chandon, Inc., is a part of the Wine & Spirits Division of LVMH -- Moet Hennessy Louis Vuitton, the leading worldwide luxury goods company specializing in the wine and spirits, fashion, leather goods, perfumes, cosmetics, watches, jewelry and selective retailing. To apply, please email us your resume including your salary history or come in person to the Administrative Offices at 1 California Drive, Yountville, CA 94599Chandon is an Equal Opportunity Employer

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On Call Chandon Ambassador

Domaine Chandon is seeking a On Call Chandon Ambassador (start date: April 2015)

Reporting to the Visitor Center Manager, the Domaine Chandon Ambassador to communicate the uniqueness of Domaine Chandon and Newton Vineyard, through a consistent and impactful Brand message, while exhibiting excellence in customer service, in order to create a world-class experience for every guest.

The Domaine Chandon Ambassador will be responsible to:

Create a High-Quality Visitor Experience:  (60%)

• Represent our wines and Brand in a friendly, professional manner both at the winery and in the market.

• Perform wine service and tastings for all visitors including wine trade and VIP's, in a Brand-consistent manner.

• Facilitate scripted tour, adding consistent quality to delivery and accuracy of message.

• Safely escort tours through tour route, adjusting to the needs of the winery.

• Consistently discuss benefits of food with wine, up selling and recommending food purchase in the Salon as well as reservations at étoile restaurant.

• Suggest multiple-bottle purchases, in addition to adding-on merchandise to each sale.

• Convey all levels of club benefits to all visitors with clarity and sincerity.

• Meet monthly club acquisition goals, consistently striving to improve personal sign-up performance.

 

Efficient Service and Staff Support:  (40%)

• Operate point-of-sale system with accuracy in sales, shipping, and inventory management.

• Follow assigned Set up and Break down schedules in tasting rooms

• Re-stock wine, glassware and operational supplies as needed

• Maintain clean and well-stocked Tasting Room.

• Participate in set up and clean up of tours and tastings

• Stock wine and merchandise, daily. Keep accurate daily wine inventories, including breakage.

• Participate in monthly inventories

• Communicate with VC management and Promotions Coordinator weekly regarding supply and wine ordering

• Wash and dry glassware and food service utensils, according to health-code standards.

• Execute 100% accuracy cash reconciliation and deposit delivery to bank.

• Required to participate in a lead capacity at DCC events.

Qualifications:

Education :

• High School Diploma                               Languages :

• Fluent in English language, second language helpful in communication with visiting public.

Professional experience & know how: 

• At least 4 years experience in wine education / hospitality industry. 

• Public-speaking and facilitation to large groups. Communicate through active-listening skills and gather accurate insights to human behavior.  

Technical & management skills:

• Completes multiple tasks with accuracy and urgency.  Assesses situations quickly and responds with appropriate action, taking initiative to problem-solve, if necessary.  Able to process point-of-sale functions and comprehends mathematics to complete customer transactions.  Leads others, by example and makes decisions based on the need of the business.

Personal & interpersonal skills:

• Works efficiently and follows company standards, with or without immediate supervision. Possesses knowledge of principles and processes for providing exceptional visitor experiences. Possess understanding of wine marketing and sales. Continues to strive for excellence from own performance and remains self-motivated to improve results, both in selling and productivity.          

Company Description:

Domaine Chandon, Inc., is the leading sparkling wine producer in the Napa Valley and an emerging producer of varietal wines. Founded in 1973, Domaine Chandon was the first American sparkling wine venture established by a French Champagne house, Moet & Chandon. Domaine Chandon, Inc., is a part of the Wine & Spirits Division of LVMH -- Moet Hennessy Louis Vuitton, the leading worldwide luxury goods company specializing in the wine and spirits, fashion, leather goods, perfumes, cosmetics, watches, jewelry and selective retailing.

To apply, please email us your resume including your salary history in the cover letter at jobs @ chandon.com or come in person to the Administrative Offices at 1 California Drive, Yountville, CA 94599

Chandon is an Equal Opportunity Employer

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Cellar Worker II

Domaine Chandon job fair is on Thursday, March 26 from 10am to noon and 2pm to 6pm. Bring your resume and come to meet hiring managers!Domaine Chandon is seeking for a Cellar Worker II.The Cellar Worker II performs intermediate to advanced cellar operations with limited supervision in order to create premium wines.Cellar Processes: (90%)• With limited supervision, perform and direct routine operation of pumps and filters to rack, transfer, and clarify juice and wine.• Under limited supervision operate all complex cellar equipment, including: membrane and pad filters, heat exchanger, centrifuge, and DE Pressure Filter.• Responsible for sanitation in all areas of cellar operations including tanks and other equipment.• Able to follow and complete work order instructions in detail.• Perform all barrel procedures including receiving, prepping, filling, topping, cleaning/sanitation, and inventory.• Gauge bulk inventory and transfer information to the work order.• Measure, weigh and add chemical additions to wine.• Collect wine samples for tasting or lab analysis.• Set both manual and automatic tank temperature control.• Conduct routine inventory counts of dry goods and wine.• Safely operate forklift and handcarts.• Operate presses and crushers.• Handle shipping and receiving of wine tankers and grape deliveries.• Maintain yeast and malo-lactic cultures to ensure viability.• Perform equipment maintenance such as hose repair.Team Support: (10%)• General support for laboratory.• Support for Operations department as needed.• Train and direct less skilled workers.• Review completed work orders for accuracy.Qualifications:Education : High school diploma or GED required. Languages : English, Spanish a plusProfessional experience & know how:• Minimum 2 years winery cellar experience.• Knowledge of safe cellar practices, including safe handling of chemicals.• Knowledge of winery cellar operating procedures.• Ability to be trained in confined space entry process and procedures.• Ability to drive a forklift and become forklift certified.Technical & management skills:• Ability to understand and perform basic math.• Ability to understand and perform basic measurements.• Ability to train and direct less skilled workers, including seasonal labor.Personal & interpersonal skills: Ability to communicate effectively both verbally and in writing.Domaine Chandon, Inc., is the leading sparkling wine producer in the Napa Valley and an emerging producer of varietal wines. Founded in 1973, Domaine Chandon was the first American sparkling wine venture established by a French Champagne house, Moet & Chandon. Domaine Chandon, Inc., is a part of the Wine & Spirits Division of LVMH -- Moët Hennessy Louis Vuitton, the leading worldwide luxury goods company specializing in the wine and spirits, fashion, leather goods, perfumes, cosmetics, watches, jewelry and selective retailing.To apply, please send your resume with salary history to jobs@ chandon.com or come in person to the Administrative Offices at 1 California Drive, Yountville, CA 94599Chandon is an Equal Opportunity Employer

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